What are key performance indicators (KPIs)?

Key performance indicators (KPIs) are essential metrics utilized by organizations to assess their success in reaching specific objectives and goals. These indicators provide tangible, quantifiable data that help organizations evaluate their performance across various areas, from operational efficiency to financial health and customer engagement. By establishing clear KPIs, organizations can monitor progress, make informed decisions, and align their strategies with desired outcomes, thereby driving overall performance improvement.

In this context, KPIs are not limited to qualitative measures of patient satisfaction, which would be too narrow a focus, nor are they random statistics that lack relevance to performance evaluation. Additionally, KPIs extend beyond just employee performance indicators, encompassing a broader spectrum that includes organizational and project-specific targets as well. This comprehensive application of KPIs ensures that all aspects of an organization’s operations can be quantitatively assessed and improved over time.